In today’s fast-paced business environment, efficient management of Human Resources (HR) documents is essential for ensuring compliance, employee satisfaction, and operational efficiency. However, traditional methods of handling HR paperwork can be time-consuming, prone to errors, and challenging to scale. ServiceNow, a leading platform in digital workflow management, offers powerful tools to streamline and simplify HR document processes

ServiceNow combined with PXMSOFT – A Gavdi Group Company document management allows you to automate and optimize the entire lifecycle of HR documents—from document creation and approval to storage and retrieval – providing employees with a seamless, self-service experience.

Features

Automated HR Self Service

With ServiceNow, your employees can get instant support via their channel of choice. Your company portal provides a starting point for all employee needs and requirements employees can use MS Teams to access an AI-based chatbot for assistance. Here employees can easily generate and access HR documents in real-time, such as employment verification letters and pay-slips. This type of self-service provides the optimal employee experience while also removing administrative load from your HR and payroll-teams.

Eliminate data-errors and manual effort (by automatically creating documents combining data across your systems)

HR documents often include information managed in many solutions and manually added content. Copying data between systems causes delays and risk of errors resulting in inefficiencies. Combining ServiceNow and PXMSOFT Document Management allows you to generate documents combining data managed in ServiceNow and in SuccessFactors, significantly increasing efficiency and quality, and in many cases allowing the document workflows to be completely automated, freeing up precious time for HR.

Provide easy access to all employee documents (by providing access to a consolidated archive).

With HR documents often spread across multiple HR team-sites, outlook folders, service management solutions and various HR systems, it can be difficult for employees, managers, and HR-staff to maintain an accurate overview and locate historical documents. Using ServiceNow to manage HR document processes will ensure that all documents end up in the consolidated archive for easy access later.

Simplify compliance and security (with centralized document retention and reporting).

HR documents often contain sensitive employee information. Robust security features such as role-based access, role-based permissions, encryption, and secure authentication mechanisms are essential to protect confidential employee data. The centralized repository helps reduce security risks and makes it easier to maintain and meet document retention policies.

Authors Bio: Ulrik Christensen is passionate about helping organizations create business value and great workplaces enabled by technology and has more than 20 years’ experience driving technology-enabled transformations in complex, international organizations.